Returns & Exchanges
At Dr Frank's Weight Loss Clinic, we stand behind the quality of our wellness products and offer a 30-day satisfaction guarantee to ensure you feel confident in your health journey. If you are not completely satisfied with your purchase, we are here to help with a streamlined return or exchange process.
Initiate Your Request
Contact our patient support team via email or through your member portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that any safety seals on supplements or clinical equipment remain intact for a full refund.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Receive Your Refund
Once our clinic receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing